Let’s see how Natural language Processing and AI works
Google and Amazon web services are investing huge in artificial intelligence almost every product where quantum of data is involved it needs processing to dig out some vital information
Think as a user we are 24by 7 connected by mobile and whether text or voice we generate so many data while talking or chatting with other users which is first extracted ,stored and then analysed using machine learning models both google and amazon web services provides product in there cloud where you can process languages and gain insightful information about users choice
Natural Language Processing technology is a study in the field of computer science in which machine learning models analyze, understand, and simplify the meaning of the human language.
NLP stands for Natural language processing which helps in interaction between an unconcious mind and concious mind. means a machine and a human. This technology plays an important which makes an easy interaction between a customers and the company.
In one interview based on NLP technology Dr. Narjes Boufaden was giving light on two features of NLP:
Routing ticket :- It is upcoming as a helpful and problem solving feature which are nowadays using by many companies. Whenevr the customer got an issue they just raise a ticket and that ticket is sent to the party who is most able to solve that issue.
Understanding the customer satisfaction :- This technology detects te customers sentiments and according to which it finds the patterns that how much they are satisfied with services which are providing by the company. According to that it helps the business to improve their services.
Google Cloud natural Language- Derive insights from unstructured text using Google machine learning.
This technique is not limited to this only but it also do speech recognition, word segmentation, text simplifications , automatic summarization, machine translation, text to speech, query expansion, relationaship extraction, truecasing and many more tasks it can do.
For ex: there is a survey done and around 3000 survey respondants were there. From them several questions were asked and the response were in unstructured texts then NLP technology categorizes these responses in to 6 different categories.
Consumers are enjoying this technology because it detects users sentiments and reply according to users needs. As we know that amazon launched amazon alexa , amazon echo which are loving by customers.
So, Business is all about taking care of your customers and also providing as better services as the one can and Nlp technology is one of the technology which is growing day by day as it can resolve consumers problems and also making human work easy.
So if your business generates too much user generated data and you want to analyse google cloud AI is best for powerful text analysis ,entity analysis and sentiment and category analysis
Do let us know if you need any of the technical consulting for your business we have a expertism in integrating Coogle Cloud API services like Dialogflow fro NLP and Amazon web services API Services