whatsapp chatbot is an essential marketing component as it improves the user experience, saves cost and can answer inquiries 24 hours.
Whatsapp is a popular messaging app and integrating it with chatbot is every user wish
How to find out if you need a chatbot? The following questions will help you to find out-
Q1>. How frequent your company has direct customer contact?
A> Companies which fall under B2C have higher customer inquiry compared to B2B. If you have a higher number of customer request, you can opt for a chatbot.
Q2>. Does your get repetitive request?
A> If a repetative request is recieved then chatbot can help you with it. It also gives a real-time experience to users
Q3>. How critical are your customer requests?
A> If an inquiry is a simple question, then chatbots are a good choice but if its complex and need human to answer then we can customize by letting the user to first interact with chatbot and then human.
Q4>. Which communication medium/channels your customers prefer?
A>.We need to deeply analyze the mode, from where the customer will interact. We need to empathize and then decide, how they would like to communicate. Is it email or phone or Facebook Messenger or website chats?
Q5>. Do You want to offer interactive customer service 24/7?
A>. Chatbots never close and are ready to answer all your customer’s questions all day and night i,e, 24/7. They are good Customer Service providers.
There are also various chatbot platform and framework to built chatbots it depends upon the choice of chatbot developers
We have been building chatbots using AI technologies like Google Natural language processing and also using dialog flow platform if you want one for your business first make sure your number is approved in WhatsApp-Business API then contact us for the front end and back end development you can know more about here.